Policy 04
Business Continuity Policy
Purpose & objectives
This policy defines how we keep the WinguSuite services available and recover them after disruption — from routine component failure to a full disaster scenario — in support of the 99.90% monthly availability commitment in our SLA.
Resilient infrastructure
Equipment at the Lamda Hellix data centre is protected by UPS systems with redundant generators and an automatic backup battery, in a climate-controlled, continuously monitored environment with multiple internet connections.
Backup & replication
Daily backups and replication run through Acronis Cyber Protect Cloud and Veeam. Backups are AES-256 encrypted and monitored; availability and backup health are watched using Acronis and Datto RMM.
Disaster recovery
In the extreme situation where servers cannot provide service, our plan is to start the machines holding the replicas or backups — in Greece or abroad — restoring service on a best-effort basis within 2 to 4 hours.
Monitoring, testing & communication
Monitoring systems track availability and raise alerts. Backups and recovery are tested. During disruption, customers are kept informed through the status page at https://wingu.betteruptime.com and, where appropriate, by email.